Shipping & Freight

STOTT PILATES shipping policy
within North America

Small and Midsize Items: Videos, manuals and Flex-Band® exercisers are shipped in envelopes and are sent via airmail and should arrive in approximately two weeks. Light equipment such as the Fitness Circle® resistance ring and Arc Barrels are shipped via UPS standard service and should arrive in approximately five to ten days within North America (including continental United States).

Large Items: In North America, equipment is shipped via common courier and is partially assembled and securely packed. Delivered by truck to your curb, you are responsible for uncrating your equipment, bringing it inside and setting it up using our easy-to-follow assembly instructions.

Calculating shipping rates

Shipping rates are calculated by the dimensional weight or actual weight of the products being shipped (whichever is the greatest of the two). Rates are also determined by final shipping destination. If shipping destinations are outside of major city centers, an additional fuel surcharge may be added.

To confirm shipping rates

The Video Sales Department can help determine your total shipping charges. Please contact them directly, toll free at 1-800-910-0001 or 416-482-4050, extension 250. You can also send an e-mail to shippingrates@stottpilates.com.

STOTT PILATES shipping policy
outside North America

Small and Midsize Items: Videos, manuals, Flex-Band® exercisers and light equipment such as the Fitness Circle® resistance ring, are shipped via UPS express service and should arrive in approximately five to seven days.

Large Items: Our standard shipping methods are air or ocean to the nearest port unless other arrangements are made. As delivery times vary, please inquire when placing your order.

Local customs and duties outside North America

Outside of North America, you may be subject to import duties and taxes levied when a shipment reaches your country. Additional charges for customs clearance are your responsibility; STOTT PILATES has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; we recommend you contact your local customs office for further information. Additionally, when ordering from stottpilates.com, you are considered the importer, and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order’s contents by product type.