IT Specialist / Contract Position (3 – 6 Months)

The IT Specialist is responsible for providing technical assistance and training to staff including all supporting documentation.

Critical Duties:

  • Install, update and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

  • Technical Troubleshooting - Centralized Printing Environment.

  • Technical Troubleshooting - WAN/LAN network & wireless access.

Routine Duties:

  • Oversee the daily performance of computer systems.

  • Answer users inquiries regarding computer software and hardware operation to resolve problems.

  • Report major hardware or software problems or defective products.

  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.

  • Coordinate and/or provide support to systems for all departments.

  • Technical Troubleshooting – Setup and maintain different Wireless phones and PDAs.

Special Duties:

  • Works on an on-call basis with responsibilities in resolving problems related to the hardware and software.

  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.

  • In coordination with departmental staff provides the initial orientation and training to system users as required by any system implementation or change.

  • Providing technical support for outdated 'legacy' systems.

Required Skills & Qualifications:

  • Extensive knowledge of Windows XP, Vista, Windows Server 2003 and Mac OS X.

  • Extensive knowledge of Filemaker and SQL Database technologies (preferred).

  • Knowledge of different versions of Microsoft Office 2003 and 2007.

  • Knowledge of MFP, Nortel Telephone System and CallPilot.

  • Knowledge of different wireless phones, PDAs and Sync operations with different email client softwares.

  • Post-secondary education or equivalent combination of education and experience.

  • Strong organizational skills and ability to set and meet deadlines.

  • Proficient in planning, scheduling, estimating and project control.

  • Ability to work under time pressures while maintaining a customer service attitude.

Performance Competencies & Criteria:

These shall include factors related to the process of doing the job, as well as achievement standards related to tasks as set out in the job description, annual major objectives and special assignments.

  • Self motivated with attention to detail.

  • Organizes workload, sets priorities and works within deadlines.

  • Effective organization, communication and interpersonal skills.

  • Maintains confidentiality of information.

  • Information and trouble requests are processed in an accurate and timely manner.


To apply:

If you feel this describes you, please email your cover letter, resume and salary expectations to

No phone calls please. We thank all applicants; however, only those being considered will be contacted.

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