Retail & Web Sales, Supervisor

Position Overview:

Reporting to the Director of Sales & Marketing, Retail, this position maximizes the B2B and B2C account base for retail products, with particular focus on increasing online sales including the stottpilates.com website. Responsibilities include regular follow-up with web and bricks & mortar accounts, visiting key accounts and creating promotions / marketing opportunities to increase sales. This position has a lot of admin responsibilities with 80% in-office account management and 20% sales pitching and client visits.

Key Responsibilities:

WEBSITE SALES DEVELOPMENT

• Increase presence and sales of the STOTT PILATES retail brand on several international websites including the stottpilates.com website
• Create and execute retail promotions with account list of websites (maximizing visibility of STOTT PILATES brand positioning, value added promotions, etc.)
• Source and pro-actively target new international website partners to increase STOTT PILATES sales

ORDER ENTRY & CUSTOMER SERVICE

• In conjunction with Customer Service Reps, ensure purchase orders, returns, mis-shipments, invoicing issues, late payments, damages and defectives are handled in a time-sensitive manner

• Review daily updates on all major direct accounts including target.com, amazon.com, sears.com, etc.

• Follow up on account-specific customer service issues

SALES SUPPORT & ACCOUNT FOLLOW-UP

• Set up new accounts: providing terms and conditions, discounts, contracts, etc.
• Deal with retailers to fulfill sales and sample requests
• Notify clients of new releases, monthly specials or any other pertinent information (new calendar, new product colors, etc.)
• Target new customer channels and follow up to secure new business
• Make pro-active sales calls (to warm retail leads)
• Follow up with or delegate retail leads brought in from trade shows

MARKET RESEARCH & MARKETING

• Liaise with the Art Department to ensure completion of marketing materials and ensure required deadlines for account-specific programs are met
• Maintain thorough knowledge of STOTT PILATES equipment, DVDs and accessories
• Maintain a strong knowledge of competitive products
• Other duties as assigned

Required Qualifications & Experience: 

• A minimum of 3-5 years order entry and customer service experience
• A minimum of 2-3 years handling coordination and logistics of VMI accounts, including sales into retail accounts like Walmart, Amazon, Sears and other national vendors
• 1-2 years of supervisory experience
• Knowledge of fitness and video industries
• Direct sales and customer service experience

• Strong writing, editing, listening and communication skills
• Excellent attention to detail, organizational and time-management skills
• Ability to work well with others
• Ability to multi-task and respond to shifting priorities
• Strong computer skills in Microsoft Office and, FileMaker Pro
• Strong analytical and problem-solving skills

To Apply:

• If you believe this describes you, please email your cover letter, resume and salary expectations to hr@stottpilates.com.
• No phone calls please. We thank all applicants; however, only those being considered will be contacted.